imjudi Frequently Asked Questions

To create an imjudi account, click the registration link and fill in your full name as it appears on your MyKad or passport, your email address, mobile number, and date of birth. You must be at least 21 years old to register. Once your details are submitted and verified, your imjudi account is active and you can make your first deposit in Malaysian Ringgit (MYR).

No — each individual is permitted to hold only one imjudi account at any time. Creating multiple accounts (also called duplicate accounts) is a direct breach of imjudi's Terms & Conditions. If duplicate accounts are detected, all associated accounts may be permanently closed and any balances forfeited. If you have accidentally created a second account, contact support immediately to resolve it.

imjudi requires a valid government-issued identity document for KYC verification before your first withdrawal is processed. Malaysian nationals should submit a clear photo of their MyKad (front and back). Foreign nationals should submit a clear photo of their passport data page. Where required, imjudi may also request a proof of address document such as a recent utility bill or bank statement issued within the last three months.

Click the "Forgot Password" link on the imjudi login page and enter the email address registered to your account. A password reset link will be sent to that email address within a few minutes. If the email doesn't arrive, check your spam or junk folder. If you're still unable to access your account, contact imjudi's 24/7 live chat support team who can assist with manual account recovery following identity verification.

You can request voluntary account closure at any time by contacting imjudi's customer support via live chat. Before closure, any withdrawable balance will be processed to your verified payment method once pending wagers are settled. If you are closing your account due to gambling-related concerns, imjudi strongly recommends activating self-exclusion through the Responsible Gaming section of your account settings instead, as this also prevents re-registration.

imjudi supports a comprehensive range of Malaysian-friendly payment methods: Touch n Go eWallet, Boost, GrabPay, DuitNow, FPX (online banking via Maybank2u, CIMB Clicks, Public Bank, and more), and USDT TRC20 for cryptocurrency users. All deposits and withdrawals on imjudi are processed in Malaysian Ringgit (MYR), making it straightforward for players across Kuala Lumpur, Penang, Johor Bahru, and the rest of Malaysia.

For KYC-verified imjudi accounts, Touch n Go eWallet withdrawals are typically processed within 1 to 3 business hours after approval by our payments team. Processing times may be slightly longer during peak periods or public holidays in Malaysia. The KYC verification process (which only needs to be completed once) must be done before your first withdrawal — after that, subsequent withdrawals are faster.

The minimum deposit on imjudi varies slightly by payment method, but is generally RM 30 for most Malaysian e-wallets and FPX bank transfers. Once your deposit is credited to your imjudi wallet, you can use it across any game — slots, live casino, or sportsbook — without needing separate balances. Current minimum and maximum deposit limits per payment method are displayed in the cashier section of your imjudi account.

imjudi does not charge its own platform fees on standard deposits or withdrawals. However, some payment providers — particularly for USDT TRC20 cryptocurrency transactions — may apply their own network or transaction fees outside of imjudi's control. For Malaysian e-wallet and FPX bank transfer transactions, no additional fees are applied on the imjudi side. Always check the final amount shown in the cashier before confirming a transaction.

Withdrawal delays on imjudi are most commonly caused by one of three things: pending KYC document verification (first withdrawal only), an account security review triggered by unusual activity, or high withdrawal volumes during busy periods. If your withdrawal has been pending for more than 24 hours without communication from imjudi, contact our live chat support team with your withdrawal reference number for a status update.

imjudi's live casino section features a wide selection of real-dealer table games streamed in HD. Popular options include Live Baccarat, Live Blackjack, Live Roulette, Live Sic Bo, and Dragon Tiger. The live casino lobby is available around the clock, with multiple table variants at different stake levels — from lower-limit tables suited to casual Malaysian players to premium VIP tables for high rollers.

Yes — imjudi's sportsbook covers both the Malaysia Super League (MSL) and the English Premier League (EPL) extensively, alongside La Liga, Serie A, Bundesliga, UEFA competitions, and Asian football leagues. Pre-match and live in-play betting markets are available for major matches, including Asian Handicap, Over/Under goals, First Goal Scorer, and Correct Score. Live football betting is one of the most popular features among Malaysian players on imjudi.

RTP stands for Return to Player — it's the percentage of all wagered money that a slot game pays back to players over a very large number of spins, calculated theoretically. For example, a slot with 96% RTP returns RM 96 for every RM 100 wagered on average over millions of spins. imjudi only features slots from licensed, audited game providers, meaning the published RTP figures are verified. Higher RTP doesn't guarantee a win in any single session, but it does indicate better long-run value.

Yes — imjudi is fully optimised for mobile play on both Android and iOS devices via your mobile browser. No app download is required. The full range of imjudi games — live casino, slots, sportsbook, blackjack, sic bo — is accessible on mobile with a responsive layout designed for smaller screens. Live casino streams are optimised for mobile bandwidth to maintain smooth video quality even on a 4G connection.

All games available on imjudi are sourced from licensed game providers whose Random Number Generator (RNG) systems are independently tested and certified by recognised testing laboratories. Live casino game outcomes are determined by physical equipment — real cards, dice, and roulette wheels — observed through live video feed, removing any software-based outcome manipulation. imjudi operates under international gaming licence conditions that require ongoing compliance with fair play standards.

imjudi offers a welcome bonus to newly registered players on their first qualifying deposit in MYR. The specific bonus percentage, maximum bonus amount, and eligible payment methods are displayed on the promotions page within your imjudi account after registration. Welcome bonuses are subject to wagering requirements and other specific terms — always read the individual promotion terms before opting in to understand exactly what's required to convert bonus funds to withdrawable cash.

A wagering requirement (also called a playthrough requirement) means you need to bet the bonus amount a specified number of times before it becomes withdrawable cash. For example, a RM 100 bonus with a 20x wagering requirement means you need to place a total of RM 2,000 in qualifying bets before the bonus converts. imjudi's specific wagering multipliers, eligible games, and time limits are detailed in each individual promotion's terms and conditions page.

Yes — imjudi periodically offers free spins promotions on selected slot titles as part of welcome packages, reload bonuses, or standalone slot promotions. Free spins are credited to specific eligible slot games and must be used within a defined validity period (typically 24 to 72 hours after crediting). Winnings from free spins are usually subject to a wagering requirement before withdrawal. Check the imjudi promotions section regularly for current free spins offers.

Yes — you can opt out of all promotional communications and bonus offers at any time through the Responsible Gaming section of your imjudi account settings. This removes you from marketing email lists and prevents automatic bonus crediting. Some players prefer to play without bonuses to avoid wagering requirements, which is a perfectly valid choice. You can re-enable promotional communications at any time if you change your mind.

imjudi rewards regular players through an ongoing loyalty programme where accumulated points earned from real-money wagers across casino games, slots, and sportsbook bets can be redeemed for bonus credits, cashback, or other benefits. Higher-tier VIP players also receive dedicated account management, faster withdrawal processing, and exclusive reload promotions. Full details of the imjudi loyalty programme tiers and point accumulation rates are available in the Promotions section of your account.

imjudi operates under an international gaming licence, which requires compliance with strict player protection, fair play, and anti-money-laundering standards. Malaysian players access imjudi under this international licensing framework. It is each individual player's responsibility to assess and comply with their own local laws regarding online gambling. imjudi does not provide legal advice on this matter. For full details, see our Terms & Conditions.

imjudi is strictly for players aged 21 and above. This is a hard requirement enforced through KYC age verification before any withdrawal is approved. Players who cannot provide valid identity documentation confirming they are at least 21 will have their accounts permanently closed. If you suspect a minor has registered on imjudi, please contact our support team immediately so we can investigate and take appropriate action.

To activate self-exclusion on imjudi, go to Account Settings and select Responsible Gaming, then choose Self-Exclusion. This permanently closes your account and prevents re-registration for a minimum of six months. If you need immediate help and cannot access your account, contact imjudi live chat support directly — our team will manually apply the exclusion right away. Self-exclusion is irreversible for the exclusion period, so please consider using a cooling-off period first if you only need a short break.

Yes — imjudi's responsible gaming tools include daily, weekly, and monthly deposit limits that you can set yourself from within your account settings. Once your chosen limit is reached, no further deposits are accepted until the period resets. Importantly, reducing a deposit limit takes effect immediately, while increasing a limit carries a mandatory 24-hour delay before the new higher limit activates — a built-in protection against impulsive decisions during a losing session.

If gambling is negatively affecting your finances, relationships, or mental wellbeing, please reach out for support. In Malaysia, you can contact Talian Kasih at 15999 (a 24-hour social welfare helpline run by the Ministry of Women, Family and Community Development) or seek peer support through Gamblers Anonymous Malaysia. imjudi's own responsible gaming team is available 24/7 via in-platform live chat to immediately activate account restrictions, cooling-off periods, or self-exclusion — without judgement. For more information, visit our Responsible Gaming page.